Microtech Support
Help from the team
behind your technology.
Start every support request with a ticket. If a quick response is required, send a WhatsApp message to the helpdesk with your ticket reference and explain the business impact.
Microtech provides local technical services, software support, operational guidance and remote assistance, according to your support arrangement.
Support Helpdesk
- Primary Route — Support Ticket
- Create a Ticket
- Helpdesk — WhatsApp Messages Only
- +230 5 801 7836
No voice calls or WhatsApp calls. Send your ticket reference and a short description of the issue.
- support@microtech.mu
- Office Hours
- Monday–Friday
09:00–17:00 · Mauritius
Start with a ticket.
Help us understand the issue.
The support ticket is the primary record for your request. For faster attention, follow up with a WhatsApp message to the helpdesk. The helpdesk forwards your request to the appropriate department, such as technical services, software support or training.
Describe the Issue
Provide enough detail for the team to understand what happened.
- Your company and contact details
- The affected application, Microsoft cloud service, device or network
- What you were doing and the result expected
- The message or error shown, with a screenshot where useful
Explain the Impact
Tell us how the issue affects your work.
- Indicate low, medium or high priority
- Explain who is affected and whether work is blocked
- Mention any relevant operational deadline
- Keep related updates with the same support request
Be Ready for Assistance
Remote support may be needed to investigate the issue.
- Have the agreed remote-support tool available
- Remain available for the scheduled session
- Arrange access to the affected system
- Coordinate with your IT team where administrator access is needed
Need a quick response?
Message the helpdesk.
After creating your ticket, send a WhatsApp message to +230 5 801 7836 with your company name, ticket reference and the impact on your work. This helpdesk receives messages only and routes the request to the appropriate department.
Please avoid calling individual team members directly or making voice or WhatsApp calls to the helpdesk. Wait for acknowledgement so the team can coordinate the response and keep follow-up with your ticket.
One Helpdesk. The Right Department.
The helpdesk receives your message and forwards it to the team responsible for your request.
- Technical services
- Software support
- Training and other relevant departments
Top-priority escalation only
For top-priority requests only, send a WhatsApp message to +230 5 257 6891, quoting your ticket reference and the business impact. This number is reserved for exceptional escalation. Use the helpdesk on +230 5 801 7836 for routine requests and urgent follow-up, and avoid direct calls.
Support for
your day-to-day technology.
Our team combines product knowledge with an understanding of the business workflows behind your request.
Software Assistance
Help with your business software and Microsoft cloud services within the agreed support scope.
- User assistance for the applications and services covered by your agreement
- Investigation of reported software and cloud access issues
- Configuration and troubleshooting
Remote Support
Work with an agent through an agreed remote-support session.
- Prepare TeamViewer or AnyDesk in advance
- Share session details with the assigned agent
- Stay available to demonstrate and test the issue
Scope & Follow-up
Requests are reviewed against your support arrangement.
- Create a ticket for tracking and follow-up
- Requests outside your existing package are reviewed separately
- Additional consultancy or third-party issues may require a separate quotation
Support questions
What is the correct way to request support?
Create a support ticket first. If a quick response is required, send a WhatsApp message to the helpdesk on +230 5 801 7836 with your ticket reference. The helpdesk forwards the request to the relevant department.
Can I call the helpdesk or an agent directly?
The helpdesk on +230 5 801 7836 receives WhatsApp messages only, not voice or WhatsApp calls. Please avoid calling individual team members directly. Use the ticket and helpdesk so the request can be assigned and followed up.
What should I include in my request?
Include your company, contact details, the affected module, a description of the issue, relevant screenshots and the operational impact. Mention any deadline or work that is blocked.
Can you assist remotely?
Yes. Have the agreed remote-support tool ready, remain available during the session and arrange any necessary access with your IT team.
What if I need a change or new functionality?
Submit the requirement so it can be reviewed. Requests outside your existing package or standard support scope are reviewed with you before any additional work is agreed.